Facilitation is not about control — The tone we use tells the room, “It’s safe to think out loud here.”

When we can identify the needs that sit beneath conflict, something shifts

Most of us genuinely believe we're team players .....

Chris Argyris developed a model called the “Ladder of Inference” ....

...the room becomes fully engaged, insightful discussion emerges, and we go way over time.

I often ask the audience at the end of my workshops “What is the Difference Between Researchers and Hockey Players?”

...leverage the framework, and flex it as needed, in service of their work together...

“What prevented you from giving it a lower number?”

Just as individual energy can wane, so can team energy.